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Vialand Palace Hotel, Istanbul
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Key details
About the Hotel
Yesilpinar Mah. Girne Cad., Eyup, Tr,
Istanbul,
Turkey,
34065,
Istanbul Province
Vialand Palace Hotel is located in Alibeyköy, close to the historical Golden Horn area. The hotel provides easy access to famous attractions such as Hagia Sophia and the Blue Mosque. It is also adjacent to the Vialand Shopping & Entertainment World. The property features family-friendly suites and multiple amenities catering to business travelers and leisure guests alike.
Location
Vialand Palace Hotel's location allows guests to explore popular Istanbul attractions easily. The hotel is a short walk from the Halic Congress Center and well-serviced by public transport for access to historic landmarks like Feshane and Miniaturk. Arrival transfers from Ataturk or Sabiha Gokcen International Airports are also included for guests. Safety features include smoke detectors and security systems throughout the property.
Rooms
Vialand Palace Hotel offers 100 spacious suites, ranging from 60 to 1184 ft². Each suite features a separate living area, dining table, and family-friendly layouts with special children’s nooks. The accommodations are designed to provide a home-like atmosphere, suitable for both families and business travelers. In-room amenities include a minibar, flat-screen TV, and complimentary Wi-Fi.
Eat & Drink
The hotel restaurant offers both indoor and outdoor seating accessible from guestroom corridors. Guests have a diverse selection of dining options available within the Vialand Shopping Mall, featuring various cafés and full-service restaurants. Room service is available around the clock, allowing for convenient dining options. The dining experience caters to families with kids' meal options and diverse international cuisines.
Leisure & Business
Leisure amenities at the hotel include access to the Vialand Theme & Amusement Park, featuring numerous entertainment units for all ages. For business travelers, the hotel provides three meeting rooms and a boardroom equipped with state-of-the-art technology. Additionally, the property offers 24-hour room service and daily housekeeping to enhance guest comfort. Other facilities include a pharmacy and supermarket within easy reach for added convenience.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Friendly Staff
Great Location
Inconsistent Dining
Room for Improvement in Facilities
7.2/10
Very good
Rooms
8.0
Location
8.0
Service
8.8
Dining
5.7
Guest reviews
7.2/10
based on 10 reviews
8.7
8.7/10 based on 457 reviews
Clarence
United States of America,
May
2024
8.2/10
I had a wonderful stay at the hotel, with spacious and clean rooms that felt like a luxurious 5-star experience. The breakfast offered a great variety, and the option to bring outside food to the room or order from nearby restaurants was very convenient. The service, especially from Onur, Aisha, and the dedicated housekeeping team, made me feel truly cared for. The location was excellent, especially for families looking to explore Vialand park and enjoy the stunning views. However, the dining experience was a bit lacking in variety and freshness.
Rooms
9.0
The Deluxe Suite I stayed in was spacious and impeccably clean, reminiscent of a 5-star hotel. The terrace offered a lovely view, adding to the overall comfort of the stay.
Service
9.0
The service provided by the staff, especially Onur, Anil, Aisha, and the housekeeping team, was exceptional. They truly listened to my needs and ensured my stay was enjoyable and comfortable.
Location
8.0
The hotel's location, though slightly uphill, provided a magnificent view and easy access to Vialand park and the shopping mall. It's perfect for families looking for a fun-filled stay with plenty of dining options and activities for the kids.
Dining
7.0
While the breakfast had a great variety of options, the freshness and quality could have been improved to match the values of the hotel.
Facilities
8.0
The hotel offered a range of facilities to enhance my stay, from room service to laundry services, all contributing to a convenient and comfortable experience.
Nicholas
United States of America,
March
2024
7.6/10
The rooms are very spacious and ideal for big families, amazing, clean, and comfortable. The hotel is very, very big and comfortable. The service was excellent with complimentary coffee at the lobby and a very cooperative check-in experience. The location is marvelous, offering swift access to a mall and amusement park. The dining options were limited and of poor quality. Overall, the facilities are great, offering a convenient and family-friendly stay.
Rooms
9.0
The rooms are very spacious, amazing, clean, and comfortable.
Service
9.0
The service was excellent with complimentary coffee and a cooperative check-in experience.
Location
8.0
The location is marvelous, offering swift access to a mall and amusement park.
Dining
5.0
The dining options were limited and of poor quality.
Facilities
8.0
The facilities are great, offering a convenient and family-friendly stay.
Matt
United States of America,
February
2024
6.8/10
The hotel is suitable for a family of 2 adults and 2-3 kids. The room had a bad odor that was partially resolved. Outside noise from children affected our stay. The staff was kind and attentive, especially Nikolay. The location is uphill with a great view, close to Vialand Park and a shopping mall. Limited 5-star dining options exist. The hotel has multichoice facilities.
Rooms
6.0
Room was large enough for a family.
Service
8.0
The staff, particularly Nikolay, was kind and helpful.
Location
7.0
Hotel is uphill with a great view, near Vialand Park.
Dining
5.0
Limited dining options available.
Facilities
8.0
Hotel provides various facilities.
Florence
United States of America,
November
2023
7.8/10
Staying at this hotel was a mix of great and not-so-great experiences. The rooms were spacious and perfect for families with children, complete with a small room with two single beds. The service was exceptional, with friendly and helpful staff available for any need. The location was ideal for leisure travelers, being near a theme park and a shopping center. However, the dining options left much to be desired, and the food quality was inconsistent.
Rooms
8.0
The rooms were big with a nice design and comfortable beds, suitable for accommodating a family of four.
Service
9.0
The service was excellent across all aspects, with staff members being very nice, helpful, and cooperative.
Location
9.0
The hotel's location was exceptional, near a theme park and a shopping center, making it convenient for families staying for a longer period.
Dining
6.0
The dining experience was inconsistent, with some days being great with a large variety, while other days were very poor.
Facilities
7.0
The hotel offered a range of convenient facilities to enhance the stay, but the dining quality was a letdown.
Friendly Staff
Inconsistent Dining
Jacqueline
United States of America,
September
2023
7.8/10
The hotel offers spacious and well-organized rooms with separate beds for kids, a tall sofa, dining area, spacious bathroom, and large wardrobes. The view is large and nice, although overlooking a parking lot. The small children running and screaming outside our room till 2:30 am was a downside.
Rooms
8.0
The rooms are huge with sofa and dining areas, big windows, and large wardrobes.
Service
9.0
The service was exceptional, especially from Anil and Arcan who were part of our son's surprise birthday. Additionally, complimentary coffee at the lobby was a nice touch. The staff, including Anil at the gate and Aisha, were sweet and hardworking.
Location
7.0
The location is perfect for leisure activities with Vialand Theme Park a 2-minute walk away and a shopping center on the hotel premises. The accessibility to local attractions could have been better.
Dining
7.0
The dining experience was mixed with a great variety but with limited seating space and room for improvement.
Facilities
8.0
The hotel facilities are diverse and accommodating.
Paul
United States of America,
August
2023
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were really big and comfortable, providing a quiet retreat despite the bustling activity above. However, the dining options were limited and overcrowded at times. The hotel's location near the mall and amusement parks was a great advantage for leisure activities.
Rooms
8.0
I found the rooms to be really spacious and comfortable, offering a peaceful atmosphere.
Service
9.0
The service staff, starting from Anil at the gate to Aisha and the hardworking housekeeping team, were incredibly sweet and kind.
Location
9.0
The hotel's location near the mall and amusement parks was perfect for leisure activities. Easy access to Vialand Theme Park and the shopping center right above the hotel provided plenty of entertainment options.
Dining
6.0
The dining experience was average, with limited options that did not reflect a 5-star hotel standard. The area tended to be crowded and lacked variety.
Facilities
7.0
The hotel offered a range of facilities that were convenient for guests, though a bit more variety in dining options would have been appreciated.
friendly staff
limited dining
Tom
United States of America,
August
2023
6.6/10
The hotel offers spacious rooms with a small room inside, ideal for families with children. The view overlooks a busy parking lot. The service is friendly and accommodating. The location is convenient for Vialand Park and Shopping Mall, though it could have been better. The dining experience needs improvement in line with the hotel's status. Overall, a comfortable stay with a few drawbacks.
Rooms
8.0
The rooms are huge with a separate area containing 2 single beds, suitable for families. The view is of a large parking lot.
Service
8.0
The staff, from the gate to housekeeping, are sweet and attentive.
Location
7.0
The hotel's proximity to Vialand Park and Shopping Mall is convenient. However, it could have better access to the city attractions.
Dining
5.0
The dining experience, considering the hotel's standards, was unsatisfactory. It needs improvement.
Facilities
6.0
The hotel facilities are average and could be enhanced for a better experience.
H.
United States of America,
June
2023
8.0/10
The hotel is located right by the Isfanbul mall and theme park, making it perfect for leisure with easy access to entertainment options. The rooms, especially the Deluxe Suite with 2 single beds and a sliding door, are amazing, clean, and comfortable for families. The service provided by staff members like Anil, Zehra, Cihan, Sinan, and Mehmet is excellent across all areas, ensuring a pleasant stay.
Rooms
9.0
The Deluxe Suite with 2 single beds and a sliding door is perfect for families, facing the exit from the mall's parking.
Service
9.0
The service here is top-notch, with the staff going above and beyond to accommodate guests' needs, from room service to car hire and more.
Location
8.0
The hotel's location near Vialand Theme park and Isfanbul mall is excellent for those looking for entertainment options and shopping opportunities, although it's a bit far from the city center.
Dining
7.0
Facilities
7.0
The hotel provides essential facilities and services for a comfortable stay, though some amenities could be improved.
Robert
United States of America,
May
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The room was very spacious and could easily accommodate a family of six, and the WiFi worked very well. However, there was a persistent bad odor, especially in the washroom, which was attended to but never fully resolved.
Rooms
7.0
The room was large and could easily accommodate 4 adults and two young kids. The WiFi was very good, but there was a very bad odor, especially from the washroom.
Service
9.0
The service at the hotel was exceptional, exceeding my expectations. The staff were excellent, providing great assistance throughout my stay.
Location
8.0
The location was very quiet and convenient, with close proximity to all activities. It was perfect for leisure, being near Vialand Theme Park and a shopping center. However, the Wi-Fi reception in the room was inconsistent.
Dining
5.0
The dining options were limited and not up to a 5-star standard, which was disappointing given the values of the hotel. However, the local fresh products were excellent.
Facilities
6.0
The facilities at the hotel were adequate, but there were some issues like the bad odor in the room that affected the overall experience.
Bobby
United States of America,
May
2023
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were fast and convenient, which we appreciated. However, they were facing the mall's parking exit, causing some noise and odors during the day. The service, especially from Mr Hamza, was exceptional and respectful. The location was great for entertainment and shopping, with easy access to the mall and theme park nearby. Unfortunately, the dining options were limited and not up to a 5-star standard.
Rooms
8.0
The rooms were very fast and convenient. The only downside was being near the mall's parking exit, leading to noise and smells during the day.
Service
9.0
The service, particularly from Mr Hamza, was excellent. He listened and cared about our stay.
Location
9.0
The location was great for entertainment and shopping, with quick access to the mall and theme park nearby.
Dining
6.0
The dining experience was a bit limited and not up to a 5-star standard. More variety and quality were expected.
Facilities
7.0
The facilities provided were satisfactory and met our basic needs during the stay.
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